Support
Help with prayer reminders, Quran notifications, Qibla, languages, offline content, privacy and general IHSAYA questions.
Contact IHSAYA Support
If you cannot find an answer below, contact us directly.
[email protected]Please include your app version, device model and a short description of the problem. Never send passwords, authentication codes or financial information.
Common help topics
Prayer Reminders
Notification permissions, timing and Android background settings.
Quran Reminders
Quote notifications, reminder scheduling and notification settings.
Qibla
Location permission, compass calibration and direction troubleshooting.
Languages
Interface languages and Quran translation preferences.
Offline Content
Cached content, connectivity and offline availability.
Privacy
Permissions, analytics, locally stored information and privacy requests.
Prayer notifications
I am not receiving prayer notifications
Confirm Android notification permission is enabled and prayer reminders are enabled inside IHSAYA. Some manufacturers may restrict background activity, so battery optimization can also affect delivery.
Why is my prayer time different from my local mosque?
Prayer times can vary because of calculation method, geographic location and local conventions. For important religious timing decisions, verify with your trusted local source.
Quran notifications
Quran reminders are not appearing
Check Android notification permission, IHSAYA Quran reminder settings, battery restrictions, and that your device date, time and timezone are correct.
Can reminder delivery be delayed?
Yes. Android power management, background restrictions and device-specific settings can occasionally affect timing.
Qibla direction
The Qibla direction does not look correct
Enable location permission and location services, move away from magnets or large metal objects, and recalibrate your phone compass if available. Try again in an open area.
Languages and Quran translations
Why does changing the app language not change my Quran translation?
IHSAYA keeps the interface language and Quran translation preference separate, so you can use the app in one language while reading a translation in another.
Internet and offline use
Why is some content unavailable offline?
Content that has not yet been downloaded or cached may require internet access. Supported cached content can remain available offline.
Content is not updating
Check your connection and reopen IHSAYA. If the problem continues, restart the app. Clearing app data should only be a last resort because it can reset cached content and preferences.
Location permission
Location may be used for prayer calculations and Qibla direction. You can change permission at any time through Android Settings; disabling it may affect location-dependent features.
Privacy and data requests
Read the Privacy Policy. For privacy questions, access requests or deletion requests, contact [email protected].
Reporting a problem
Include device manufacturer/model, Android version, IHSAYA app version, the affected feature, steps that caused the issue, and a screenshot when appropriate and safe.
Suggestions and feedback
We welcome constructive suggestions that improve IHSAYA's usability, reliability and educational value. Email [email protected].